Appointments

Do you need an urgent appointment? Don’t forget you can get advice via the NHS app or 111 website for lots of common conditions or via your local pharmacy.

If you have a joint/muscle problem that is new, you can contact our musculoskeletal service where you can refer yourself directly without the need for a GP appointment.

Under the pharmacy first scheme, pharmacies can offer advice on a large range of conditions and prescribe treatment, including antibiotics, for several conditions without seeing a GP. If you call for one of these conditions the receptionist may ask you to see your local pharmacist instead of a doctor.

The following table shows the 7 conditions pharmacists can manage across various age ranges.

Clinical pathway                         Age range

If you feel these other services cannot deal with your request, please call reception to book an appointment at 8.15am and 2pm Mon to Fri . Please do not use the online form, this ensures urgent problems are dealt with safely. Please be considerate and do not request an urgent appointment for routine issues. Doctors may feedback to you if they felt your request could have dealt with in a different way.

If your request is not urgent, then please use our online form via our website 8am to 6:30pm to provide further information. All requests will be reviewed by the doctor on duty. We will try to respond the same day but at times of high demand this may take longer. The doctor may send advice or a link to allow you to book in for an appointment with your chosen clinician. If necessary, they may direct you elsewhere to a more appropriate service. 

You can use the NHS App to book nurse appointments for tests, asthma, COPD or diabetes nurse led reviews, screening tests or vaccinations. If you need help please call reception.

If you have a sick note request or prescription query, please use the following link and choose the second option.

Sick note & prescription query

The doctors do try to keep to the appointed time you have been given. However, we regret that doctors sometimes run late. We are trying to prevent this happening too often. Clearly there may be occasions such as emergencies, which inevitably lead to delays in seeing you.

Please be patient with us. If you have been waiting more than 20 minutes, please let the reception desk know. You should not forget to “check in” at reception on your arrival, as this is a common reason why patients have not been called at their appointment time. 

Another common reason for delays in being seen is if patients bring a “shopping list” of problems to ask the doctor. Whilst your doctor wishes to help you as much as possible, it is unfair on other patients to take up more than your allotted appointment time of 10 minutes with a number of different complaints or questions, and it may also result in you not getting the level of attention you need for each individual problem.

For this reason, we urge you to rebook another appointment rather than prolong your doctor’s appointment beyond your allocated 10-minute slot, wherever practicable. Thank you.

Please let us know as soon as possible if you need to cancel an appointment in order that we can give the slot to someone else.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

We are working in collaboration with other surgeries in the Redditch and Bromsgrove area to offer additional appointments during the week until 8pm and also at certain times over the weekend.

GPs from Cornhill Surgery will be covering some of these appointments - Please be aware that these appointments may not be at your usual surgery.

Our monthly evening hub appointments will be held at BHI Parkside, Bromsgrove. Should you need to book or cancel an appointment out of hours please phone them directly on 07503 650 946

If you require an appointment outside of our usual hours, please ask at reception.

Please telephone requests before 10:30 am if possible.  This will enable the doctors to plan their house visits and avoid delays. 

Do think carefully before using this facility as it uses a lot more of the doctor’s time. 

We strongly encourage you to attend the surgery whenever possible, as we are able to examine you, and investigate you much more effectively from our surgery than in your home.

You may not request a home visit for transport reasons alone; we will ask you to book a taxi if this is the reason for your request.

Every year, millions of us visit our GP with minor health problems that our local pharmacist could resolve.

Visits to the GP for minor ailments add up to 57 million consultations a year. But by visiting your pharmacy instead, you could save yourself time and trouble.

Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time: just walk in.

All pharmacists can recognise many common health complaints. They can give advice or, where appropriate, medicines that will help to clear up the problem. If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP.

What’s more, many pharmacies are open in the evenings and on the weekends.

If everybody went to a pharmacist with common health problems, more time would be freed for our GPs. This might make it easier to get a convenient appointment with your GP next time you need one.

Click here check your symptoms

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Training the Doctors of Tomorrow

We are affiliated to Birmingham University for the training of medical students on their long path towards becoming the future doctors of Great Britain. You can help this important work! You may be asked if a student can observe your appointment either the doctor or the nurse.

If you prefer not to have students in the room you may decline; we understand there may be many different reasons for this, and your medical care will not be affected. If you would like to be a volunteer, please let a staff member know.