Your Responsibilities As A Patient
Cornhill staff are all, without exception, very busy. We look after a small community of patients. In order to function efficiently as an organisation we need and expect you to use our services responsibly, and adhere to our rules and systems. These rules include:
- Keep your appointment, or cancel it in good time.
- Treat all staff with courtesy and respect
- Threatening or offensive Language or behaviour will result in your removal from our lists.
- Eating and smoking is not permitted in the surgery for health and safety reasons.
- Mobile Phones are intrusive; please turn them off, especially during consultations.
- Noisy behaviour - please try to control your children’s behaviour whilst waiting, as other patients may find this disturbing due to their own ill health.
Confidentiality and Protection of Your Medical Data
All information including all electronic data kept on computer by the practice complies with the Data Protection Act. All your medical records are confidential, and in most circumstances will only be released to a third-party with your written permission.
Ethical Medical Research Studies
Cornhill Surgery has a good record of research studies, and this is partly down to the excellent support which you, the patients at this surgery, have given us by volunteering for our studies. All our studies are ethically approved, and you will not be entered onto a study without your informed consent or permission.
All research studies are based upon the latest up to date medical treatments, and you may benefit from thorough investigation and monitoring by volunteering.
Practice Zero Tolerance Policy
The Practice takes it very seriously if a member of staff, one of the doctors or nursing team is treated in an abusive or violent way.
The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
On the other hand, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and in extreme cases the Police being contacted.