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Noticeboard

Emergencies
If you have severe chest pain, and feel that you are in danger of collapsing, please call 999 directly. Emergency Out of Hours – 0300 123 3211.

Test Results
We will normally contact you directly if you need to see a doctor to get the results of any tests. Alternatively you may have been told to book a follow-up appointment. If you do need to find out the result directly, and would like to save an appointment for another patient to use, please ring between 15:00 and 18:00.

Home Visits
Please telephone requests before 10:30 am if possible. This will enable the doctors to plan their house visits and avoid delays. DO THINK CAREFULLY BEFORE USING THIS FACILITY as it uses a lot more of the doctor’s time.

 

Complaints

We aim to do our best to provide a personal service to all our patients to the best of our abilities. However it is understandable that sometimes things may not go as well as planned, or as they should.  If you are unsatisfied with your treatment you should mention this to a staff member. 

We can only improve services, where possible, if we get feedback on our performance.  We can learn from the negative as much as we feel good to hear the positive! If you wish to make a formal complaint, please do this in writing and addressed to the Practice Manager, who will acknowledge receipt of the complaint as soon as possible.

Full details of the Complaints Procedure are available from reception



 
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